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before 10:00am
To secure your stay a 100% deposit is required.
In the case of late or incomplete deposit payment, you are regarded as being in default. Stay in Jbay will reserve the right to cancel the booking with immediate effect. You may be held responsible for a reasonable cancellation penalty (please refer to the Cancellations clause below).
If, after confirmation of your booking, you would like to make amendments to your existing booking, you need to inform Stay in Jbay in writing of such a request. Stay in Jbay is not obliged to grant such requests and extended or amended dates will be subject to availability. Where a request is made for a shorter stay than originally booked, a reasonable cancellation fee will be charged according to our cancellation policy below.
If your booking is moved to a date with a higher rate, you will have to pay the difference. If your booking is moved to a date with a lower rate, there will be no refund or credit.
If you have any further queries with regards to your booking, please contact our reservations team via info@stayinjbay.co.za or call 082 876 4340.
Cancellations need to be in writing and should be sent via email to info@stayinjbay.co.za. Please see the cancellation policy below.
In order to make the stay at one of our establishments as pleasant as possible for all guests, we expect all the guests to stick to the general rules of behaviour and appearance based on common sense and basic etiquette. Breaching these regulations can lead to removal from the establishment without a refund of the rental sum. It is possible that maintenance activities may take place during your stay on the grounds or at the accommodation such activities will not entitle the customer to a refund.
No music or excessive noise is allowed in any of our establishments unless you have booked the entire property to host a function. Please consider your fellow guests and quiet down completely at 22h00. The enjoyment of nature and tranquility is our first priority. Please notify us if fellow guests are not adhering to our no-noise policy.
Stay in Jbay accepts no liability for any theft, loss, damage, injury, accident or inconvenience to any person and or his/her luggage and/or personal property.
The guests and those who accompany him or her, are jointly and severally responsible for all loss and/or damage that arises during their stays at one of our establishments.
Despite all the care we take to make your stay at one of our establishments as relaxing and enjoyable as possible, it may occur that you have a complaint. You would need to take up this complaint with Reception immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, to email us so the problem can be resolved by the manager
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.
Payment may be made via Visa, MasterCard, Cash or bank transfer into the Stay in Jbay bank account, the details of which will be provided on request.
Physical Address: 33 Flame Crescent, Jeffreys Bay, 6330
Email: info@stayinjbay.co.za
Telephone: 042 2932291
Mobile: 082 876 4340
In the event of prior notification of cancellation, the following cancellation fee shall apply on the full booking:
